FAQ’s

Just find your answers below

ADuring your initial consultation, our estimator will provide you with an estimate of when we expect to have the repair completed and the vehicle ready for you. If you’ve reviewed our repair process, you can see that restoring a vehicle to like-new condition is complicated. So, while it may take some time to complete, what’s more important in the end is that your vehicle is as close its original state as possible.

ASometimes, yes. Depending on the availability of the replacement parts, the extent of the damage and the length of your insurance company’s estimation process, the time it takes to repair the body damage to most vehicles can be significantly longer than that of a service repair. Make sure to speak with your estimator if you have any questions and, of course, your estimator will keep in touch with you regarding any new developments during the repair process.

AWe provide a lifetime warranty on paint and workmanship for every vehicle we repair.

AYour car will drive the same, feel the same and look the same as it did prior to the body damage.

A If the part you need exists anywhere we will find it. We have the ability to contact any retailer in the country to help locate a part. In some instances, however, a part is either rare, or not currently in production. In this case, an order will be placed with the factory to reinitiate production. Occasionally, but not often, this may take longer than expected.

A In order to obtain approval from the insurance company on an estimate, we must leave the vehicle in the exact condition it was in when first brought to us. After approval, our technicians begin to disassemble the vehicle. At this point, it is likely that we will find additional damage to parts not visible during the initial estimate. We must then schedule another estimate review with the insurance company to obtain further approval before proceeding. Depending on the depth of the damage, this process may need to be repeated several times.

A There are a couple of possible reasons for this: First, not all body shops use factory-certified parts. When repairing a luxury vehicle, it is imperative that no unauthorized manufacturer parts be used in the repair or the manufacturer warranties could be voided. Second, our body shop has been certified to work on your vehicle because of the factory tools, equipment and training we provide our technicians. While this involves additional expense, it is something we would never consider operating without. Make sure to speak with your estimator regarding any questions you may have about the estimation process or your repair quotation.

AYes. However, please understand that we may require your assistance in encouraging your insurance company to work with us in a timely manner-and being responsible for the final payment. As with any business, it is important that we collect the appropriate fees for our services. While we certainly do not require payment up front, payment from you or your insurance company is due upon picking up your repaired vehicle.